Introducing SacRT Flex: New Shared-Use Mobility Service
SacRT Flex is a new program operated by Via.
SacRT Flex is a limited subsidized neighborhood shuttle service for a limited group of qualified riders, including seniors (age 62+), low-income individuals, and persons with disabilities.

Features and Benefits

This ensures easier and safer access with fewer login issues.
Key Points:
- Curb-to-curb, shared-ride service, with real-time status updates.
- Operates in nine map zones (refer to SacRT Flex Zones below).
- Operating Hours: Monday through Friday, 7 a.m. to 7 p.m. (Excluding most holidays).
- Rides must be booked in advance (up to two days) in the app or by phone.
- Limited to seniors, persons with disabilities, low-income individuals, and minors aged 13–17 in low-income households.
- All vehicles have one wheelchair space.
- $2.50 per rider, each trip. No passes accepted. Free for children riding with parents.


SacRT Flex Zones

SacRT Flex serves nine zones in the Sacramento area (the same nine zones as SmaRT Ride). Vehicles cannot travel outside the service boundaries. Click on each zone name for a map.
How to Ride SacRT Flex

Step-by-Step Guide to Using the SacRT Flex Ride App.
Apply to Ride
Step 1: Fill out the application here sacrt.com/applyflex. If you’re approved, you will get an email from SacRT.
Download the App
Step 2: Download the SacRT Flex App, which is available in Google Play and App Store.
Request a Ride
Step 3: Enter the pick-up address and then enter your destination address. Note: SacRT Flex vehicles cannot travel outside the service zone. The pick-up and drop off location need to be inside the same service area.
Book by Phone
If you do not have a smartphone or don’t like using apps, you can still book a ride on SacRT Flex by phone by calling our reservation line at 916-915-0972.
To request a ride, you still must apply and be approved as a SacRT Flex user.
Pay for Your Ride
The SacRT Flex fare is $2.50 for each adult passenger (or minor traveling independently). No discounts or passes are accepted.
Pay in cash or with a credit or debit card, through the app. Cash is accepted; however, drivers cannot make change.
*ZipPass and Connect Card are not accepted at this time.
Request a Ride Note
Requests can be made up to two days in advance and must be made by 7 p.m. the day before. Same-day requests are not allowed at this time; however, this option may be considered in the future. Requests are made on a first come, first scheduled basis and are approved based on vehicle availability and demand.
SacRT Flex is a ride sharing service, actual pick-up and drop-off times may vary due to demand.
Fares

Adult Passenger
- $2.50
Pass /Discount
- No discounts or passes are accepted
Payment
- Pay in cash or with a credit or debit card, through the app.
- Cash is accepted; however, drivers cannot make change. ZipPass and Connect Card are not accepted at this time.
Why Did SmaRT Ride End?

SacRT successfully navigated through the pandemic by being fiscally responsible with our federal COVID-19 relief funds and other revenue sources. And unlike many other agencies that had to use most of their federal COVID-19 relief funds for operations, depleting the funds early, we were able to extend the use of relief funding and focus on long-delayed capital needs such as state of good repair projects. More recently, SB125 provided another relief package for California transit agencies, including SacRT.
As required by SB125 and the Sacramento Area Council of Governments (SACOG), who is responsible for allocating the SB125 funding, SacRT has developed a long-term action plan for strong fiscal sustainability, including optimizing business processes, maximizing efficiencies, reviewing less efficient ridership services, and identifying opportunities for cost savings.
While SacRT has taken great pride in being a trendsetter in the transit industry over the years, implementing innovative new transit services to boost mobility in the Sacramento region, we must also be good stewards of public funds. SmaRT Ride was implemented as a pilot program in 2018, with a one-time lump sum grant of $14 million from Measure A’s Neighborhood Shuttle program.
Unfortunately, the annual funding from the grant program is only $800,000. When compared to SmaRT Ride’s annual operating costs of $8.4 million, it’s clear that the service is too expensive to continue to operate. In addition, SmaRT Ride’s operating cost per passenger is over $47, almost five times more than our fixed-route bus system, while carrying less than 1% of overall system ridership. The decision to transition the service follows a comprehensive assessment of SmaRT Ride’s service performance and financial impact.
If you are not eligible to ride SacRT Flex, we encourage you to look into bus and light rail options at sacrt.com/services or call 916-321-BUSS (2877).
Holiday Schedule
SacRT Flex service does not operate on some holidays. For the full holiday schedule, click here.