Accessible Services

SacRT is dedicated to providing accessible transit options for individuals with disabilities and seniors, ensuring a seamless travel experience across its services.

About SacRT's Accessible Services

SacRT’s Accessible Services are dedicated to ensuring all passengers can navigate the system with ease and confidence. By offering a range of accessibility features across buses, light rail, and paratransit services, SacRT emphasizes its commitment to civil rights and equal access to public transportation.

All applicants for SacRT GO paratransit service must meet the federal requirements of the Federal Transit Administration (FTA) Americans with Disabilities Act (ADA) guidelines. An applicant’s functional ability to use accessible buses and light rail trains is the determining factor. All ADA eligible clients are required to pay fare; there are no SacRT ADA paratransit discounts based on income. 

About SacRT GO paratransit services:

To be eligible for SacRT GO ADA paratransit services, one or more of the following statements must be true:

ADA paratransit information can be provided to you in a variety of accessible formats such as diskette/CD, audio tape, braille, or large print. If you need any ADA paratransit written information provided to you in one of these accessible formats, please contact the Accessible Services department at 916-321-2877, Option 2 then Option 1.

Reasonable Modification Form

SacRT prioritizes accessibility and is open to modifying its policies and procedures to ensure services are inclusive for those with disabilities.

To request a modification on any SacRT transit mode, contact the ADA Compliance Officer via phone at 916-321-BUSS (2877).
Selecting options 2 then 1, or email at accessible@sacrt.com. Alternatively, the Customer Advocacy department can be reached by calling 916-321-BUSS (2877) selecting options 3 then 6 or emailing customeradvocacy@sacrt.com

SacRT GO Paratransit Service

SacRT GO paratransit services is door-to-door, shared-ride transportation for individuals who are unable to use
the SacRT’s light rail and bus system (also referred to as Fixed-Route), either all of the time
or some of the time, because of a disabling condition. This service, complies with civil rights for accessible transit, and requires the application to go through an
eligibility determination evaluation process.

Eligibility

If you feel that you may be eligible for ADA paratransit service, you must apply through SacRT’s Accessible Services department and be determined eligible for the service according to FTA ADA guidelines.

Schedule

SacRT GO operates seven days a week, including holidays, mirroring service within a 3/4 mile radius of SacRT routes. Provides travel times comparable to standard transit, including wait times and transfers.

Fare

Exact fare of $5.00 for each one-way trip is required upon boarding; drivers do not give change. Two limited ride paratransit monthly pass options are available, each cost $137.50.

Service Area

SacRT GO ADA paratransit service area is designed to be “comparable” to SacRT’s fixed-route bus and light rail service, providing service to locations within a 3/4 mile radius of SacRT’s bus routes or light rail stations during regular service hours.

Book a Ride

To book a ride with SacRT GO, dial 916-321-BUSS (2877) and press option 2 twice. Booking is available up to two days in advance until 5p.m. the day prior. This service mirrors the fixed-route and light rail schedules, operating from early morning to late night. Passengers can schedule up to two days prior to when they want to take their trip, however they must be scheduled up to 5 p.m. the day before.

Rider Guide  

This Rider’s Guide is available online or in large print, braille, Spanish, on CD, or audio tape, by calling SacRT’s Accessible Services at 916-321-BUSS (2877) or 7-1-1 for the hearing impaired.

Learn more about SacRT GO paratransit service.

Keeping SacRT GO Eligibility and Information Up to Date

Please call SacRT's Accessible Services at 916-321-BUSS (2877), option #2 if there is a change in the following:

When a person is certified as eligible for ADA paratransit service and does not use the service for 12 consecutive months, they are considered an “inactive” customer, and the file is “archived.” If a reservationist informs you that you are an inactive customer, you will be asked to contact SacRT’s Accessible Services at 916-321-2877 (BUSS) for further information.

SacRT GO Visitor Eligibility

A “Visitor” is an individual with a disability who does not reside in SacRT’s service area.   

Documentation Requirements

Visitors who present documentation that they have been ADA paratransit certified in the jurisdiction in which they reside, shall be provided ADA paratransit service in SacRT’s service area. Visitors that are unable to present ADA paratransit eligibility documentation will be required to provide proof of place of residence and, if the visitor’s disability is not apparent, of their disability.

At the time of making your trip request, let the reservationist know that you are visiting from another area and include which ADA paratransit system you have been certified for, if applicable. If you require ADA paratransit service beyond the 21-day limit, you must become locally certified.

Service Period & Application Process

Short-Term Use: Eligible visitors can use the service for up to 21 calendar days each year.

Extended Stay: For stays beyond 21 calendar days each year, visitors need to apply for continued access to SacRT’s ADA paratransit services.

For more information on Visitor Status with SacRT call 916-321-BUSS (2877), choosing options 2 then 1.

Vehicle Accessibility

SacRT  ensures vehicles are accessible for all mobility needs
with features like ramps/lifts and priority seating for a seamless journey.

Buses

SacRT buses are designed with accessibility in mind, featuring low floors, ramps, and kneeling capabilities to accommodate passengers with mobility devices or mobility-related issues.

Mobility Device Securement

Space for two devices, with a mandatory three-point securement system. Operators will assist and recommend seat transfers for optimal safety.

Onboard Assistance

Operators can help assist with the use of ramps, lifts, wheelchair securement, fare transactions, boarding, exiting, and navigating obstructions. 

Safety First for Scooter Users

Due to stability concerns, transferring from three-wheeled scooters to bus seats is advised.

Safety Compliance

Passengers unwilling to permit securement of their mobility device may be denied service. 

Priority Seating

Priority seating at the front of the bus is reserved for individuals with disabilities and seniors, as required by law. Drivers make announcements to ensure these seats are available when needed and are authorized to politely ask passengers to move from the wheelchair area to accommodate those with mobility devices.

Stop & Route Announcements

Buses feature automated audible announcement systems for delivering real-time location updates, including upcoming stops and important transit points. In cases where the automated systems are unavailable, drivers use the public address system to share stop and route information.

Light Rail Vehicles

For SacRT light rail travel, all stations except 12th & I (north-bound to Watt/I-80 only) are
fully accessible with ramps or lifts.

Boarding on the Green/Gold Line Low-Floor Trains

If you feel that you may be eligible for ADA paratransit service, you must apply through SacRT’s Accessible Services department and be found eligible for the service according to FTA ADA guidelines.

Boarding on the Blue Line High-Floor Trains

Riders using mobility devices or are unable to climb stairs need to board the train using the mini-high ramp. Approach the boarding ramp and wait behind the safety strip until the train arrives and the operator deploys the boarding ramp. 

Mobility Device Securement

Due to stability concerns, transferring from three-wheeled scooters to bus seats is advised.

Onboard Assistance

Operators can help with boarding, exiting, and navigating obstructions. Communicate with the operator about your stop and any assistance needed. 

Safety First for Scooter Users

Operators can help with boarding, exiting, and navigating obstructions. Communicate with the operator about your stop and any assistance needed. 

Safety Compliance

Passengers unwilling to comply with the securement policy may be denied service.

Priority Seating

Priority seating is reserved for individuals with disabilities and seniors, as required by law. Drivers make announcements to ensure these seats are available when needed and are authorized to politely ask passengers to move from the wheelchair area to accommodate those with mobility devices.

Stop & Route Announcements

Trains feature automated audible announcement systems for delivering real-time location updates, including upcoming stops and important transit points. In cases where the automated systems are unavailable, drivers use the public address system to share stop and route information.

Service Animals

SacRT is committed to taking reasonable measures to ensure all members of the public are able to utilize SacRT’s
public transportation service and facilities with ease and comfort. Service animals provide important assistance to individuals
with disabilities and are welcome at SacRT facilities and on board SacRT buses, light rail vehicles, paratransit and SmaRT Ride.

What is a service animal?

SacRT Policy

Animals posing a safety risk or not under control may be denied transport, without affecting the individual’s access. See SacRT’s Ordinance Prohibiting Specific Acts Committed In or On SacRT Vehicles or Facilities for more information.

Examples of specific work or tasks that service animals are trained to perform:

What is not a service animal?

Non-Service Animals are Allowed If They Are:

Penalties

Fines up to $75 for the first violation and up to $250 or community service for further violations.

Mobility Advisory Council

The object and purpose of the Mobility Advisory Council (MAC) is to advise SacRT on system accessibility features and improvements, provide communication between SacRT and key stakeholder groups whose interests are representing persons with disabilities and older adults, and represent public transportation interest areas for persons with disabilities and older adults. MAC’s annual work plan links accessibility issues with larger customer-oriented decisions, such as fare changes, customer information, and service plans.

Website Accessibility

If you have a disability and the format of any material on our website interferes with your ability to access some information contained on our site, please email to webmaster@sacrt.com. The webmaster will refer your request to the appropriate Department or program for assistance. To enable us to respond in a manner that will be of most help to you, please indicate the nature of the accessibility need, your preferred format (electronic format, large print, etc.) the web address of the requested material, and your full contact information so we can reach you if questions arise while fulfilling your request.