ENContact Us
Customer Service & Sales Center
Visit Us
1225 R Street
Sacramento, CA 95811
(Adjacent to the 13th Street Station)
In-person hours:
Monday through Friday: 8:30 a.m. to 5 p.m.
Customer Care
For trip planning assistance and general SacRT Customer Service information
916-321-BUSS (2877)
Call Center Hours
- Monday - Friday: 6:30 a.m. to 7 p.m.
- Saturday and Sunday: 7 a.m. to 4 p.m.
Photo Identification Cards
1225 R Street
Sacramento, CA 95811
Monday - Friday: 8:30 a.m. to 5 p.m.
SacRT photo ID cards cost $5 each and may be purchased by:
- Seniors age 62 and over (with written proof of age).
- Individuals with disabilities (with written proof of disability). A Medicare card is valid to purchase an SacRT Disabled photo ID card. Please see the Discount Fare section of this website or call (916) 321-2877 for a listing of documentation accepted by SacRT for individuals with disabilities.
- Students (grades K-12) must show proof of school enrollment or be accompanied by a parent or guardian to purchase an SacRT Student photo ID card. SacRT Student photo ID cards are good for three years. Student monthly pass stickers can be affixed to valid school-issued photo IDs or SacRT student photo ID card. Students may also purchase monthly passes using SacRT's mobile fare app, ZipPass.
Customer Advocacy
Hours
Phone: 916-321-2877, Option #3, then Option #6
Email: customeradvocacy@sacrt.com
Online Feedback: Fill out the form
Monday through Friday: 8 a.m. to 5 p.m. (Closed most holidays)
Saturday and Sunday: 10 a.m. to 2 p.m.
Please provide detailed descriptions of your situation including what happened, when, where, and any relevant vehicle numbers.
Report a Problem
SacRT GO Paratransit Services
- Call: 916 321-BUSS (2877)
- Select: Option #2
- Reservations: Select option #2 again
Booking Information:
- Schedule: Up to two days prior to desired trip
- Deadline: 5 p.m. the day before
- Operates: Whenever Fixed Route Service or Light Rail service runs
To File a Claim
Submission Options:
Mail: Encouraged method. If you prefer to submit your claim in person, please contact the clerk to the board at 279-234-8382 to schedule an appointment for personal service.
Online form: Fill out the form in this link.
Personal Service (by appointment only)
Clerk to the Board: 279-234-8382
Mailing Address
Attn: Claims - Clerk to the Board
1102 Q Street, Suite 3000
Sacramento, CA 95811
Hours of Operation:
Mon - Fri: 8:00 a.m. to 5:00 p.m. (by phone)
Mon - Fri: 8:00 a.m. to 5:00 p.m. (in-person by appointment only)
Closed weekends and most holidays
For Service of Lawsuits & Subpoenas
Personal Service
Risk Department
1102 Q Street, Suite 3000
Sacramento, CA 95811
Mailing Address
Attn: Risk Department,
P.O. Box 2110,
Sacramento, CA 95812
Hours of Operation:
Mon - Fri: 8:00 a.m. to 5:00 p.m. (by phone)
Mon - Fri: 8:00 a.m. to 5:00 p.m. (in-person by appointment only)
Closed weekends and most holidays
Lost & Found
Personal Service
1225 R Street
Sacramento, CA 95811
Monday through Friday: 8:30 a.m. to 5 p.m.
916-321-2855
Note: SacRT is not responsible for any items left on buses or light rail trains.
Administrative Office
1102 Q Street, Suite 3000
Sacramento, CA 95811
(Accessible by Light Rail from the 13th Street Station)
Hours of Operation:
Monday - Friday: 8 a.m. to 5 p.m.
Main line: 916-321-2800
Media Inquiries
Human Resources
2810 O Street,
Sacramento, CA 95816,
916-556-0298
Hours of Operation:
Monday - Friday: 8 a.m. to 5 p.m. (by phone)
Monday - Friday: 8 a.m. to 5 p.m. (in-person)
Closed weekends and most holidays.
Jobline 916-556-0297
To reach the Human Resources Department by mail:
Regional Transit, Attn: Human Resources Dept
PO Box 2110, Sacramento, CA 95812-2110
Photo Identification Cards
1225 R Street
Sacramento, CA 95811
Monday - Friday: 8:30 a.m. to 5 p.m.
SacRT photo ID cards cost $5 each and may be purchased by:
- Seniors age 62 and over (with written proof of age).
- Individuals with disabilities (with written proof of disability). A Medicare card is valid to purchase an SacRT Disabled photo ID card. Please see the Discount Fare section of this website or call (916) 321-2877 for a listing of documentation accepted by SacRT for individuals with disabilities.
- Students (grades K-12) must show proof of school enrollment or be accompanied by a parent or guardian to purchase an SacRT Student photo ID card. SacRT Student photo ID cards are good for three years. Student monthly pass stickers can be affixed to valid school-issued photo IDs or SacRT student photo ID card. Students may also purchase monthly passes using SacRT's mobile fare app, ZipPass.
Public Records Request
Please submit all Public Records Act (PRA) requests for video by email rather than through the USPS, promptly after any incidents. Click here to request public records of the district or fill the online form in this link.
Expressive Activity
To request a copy of the application, click here to download the fillable form or fill it online in this link.
Title VI Information and Complaint Form
For more information on SacRT’s Title VI policy or access to a Title VI complaint form, click here.