ENAccessible Services
SacRT is dedicated to providing accessible transit options for individuals with disabilities and seniors, ensuring a seamless travel experience across its services.
About SacRT's Accessible Services
SacRT’s Accessible Services are dedicated to ensuring all passengers can navigate the system with ease and confidence. By offering a range of accessibility features across buses, light rail, and paratransit services, SacRT emphasizes its commitment to civil rights and equal access to public transportation.
All applicants for SacRT GO paratransit service must meet the federal requirements of the Federal Transit Administration (FTA) Americans with Disabilities Act (ADA) guidelines. An applicant’s functional ability to use accessible buses and light rail trains is the determining factor. All ADA eligible clients are required to pay fare; there are no SacRT ADA paratransit discounts based on income.
About SacRT GO paratransit services:
- Riders must meet ADA requirements and complete our eligibility determination process. Visit sacrt.com/accessible to learn more and download your application.
- For reservations, dial 916-321-BUSS (2877) and select option #2. Our dedicated team is available from 7:00 a.m. to 5:00 p.m. to assist you.
- Plan your trips with ease by scheduling up to two days in advance, with trip bookings accepted until 5 p.m. the day before.
- SacRT GO's service hours, shadow SacRT’s fixed route bus and light rail services. Travel from 4:30 a.m. to 1:00 a.m. on the Blue Line for convenience.
To be eligible for SacRT GO ADA paratransit services, one or more of the following statements must be true:
- You are prevented by a disability from independently getting to/from a bus stop.
- You are prevented by a disability from independently boarding, riding and exiting a fixed-route bus or light rail train (SacRT).
- In order for the ADA Paratransit Interactive Application file to be fully interactive you must download it to your computer and not view it in the browser window
- The last two pages must be printed and filled out by a medical professional.
ADA paratransit information can be provided to you in a variety of accessible formats such as diskette/CD, audio tape, braille, or large print. If you need any ADA paratransit written information provided to you in one of these accessible formats, please contact the Accessible Services department at 916-321-2877, Option 2 then Option 1.
Reasonable Modification Form
SacRT prioritizes accessibility and is open to modifying its policies and procedures to ensure services are inclusive for those with disabilities.
To request a modification on any SacRT transit mode, contact the ADA Compliance Officer via phone at 916-321-BUSS (2877).
Selecting options 2 then 1, or email at accessible@sacrt.com. Alternatively, the Customer Advocacy department can be reached by calling 916-321-BUSS (2877) selecting options 3 then 6 or emailing customeradvocacy@sacrt.com
SacRT GO Paratransit Service
SacRT GO paratransit services is door-to-door, shared-ride transportation for individuals who are unable to use
the SacRT’s light rail and bus system (also referred to as Fixed-Route), either all of the time
or some of the time, because of a disabling condition. This service, complies with civil rights for accessible transit, and requires the application to go through an
eligibility determination evaluation process.
Eligibility
If you feel that you may be eligible for ADA paratransit service, you must apply through SacRT’s Accessible Services department and be determined eligible for the service according to FTA ADA guidelines.
Schedule
SacRT GO operates seven days a week, including holidays, mirroring service within a 3/4 mile radius of SacRT routes. Provides travel times comparable to standard transit, including wait times and transfers.
Fare
Exact fare of $5.00 for each one-way trip is required upon boarding; drivers do not give change. Two limited ride paratransit monthly pass options are available, each cost $137.50.
Service Area
SacRT GO ADA paratransit service area is designed to be “comparable” to SacRT’s fixed-route bus and light rail service, providing service to locations within a 3/4 mile radius of SacRT’s bus routes or light rail stations during regular service hours.
Book a Ride
To book a ride with SacRT GO, dial 916-321-BUSS (2877) and press option 2 twice. Booking is available up to two days in advance until 5p.m. the day prior. This service mirrors the fixed-route and light rail schedules, operating from early morning to late night. Passengers can schedule up to two days prior to when they want to take their trip, however they must be scheduled up to 5 p.m. the day before.
Rider Guide
This Rider’s Guide is available online or in large print, braille, Spanish, on CD, or audio tape, by calling SacRT’s Accessible Services at 916-321-BUSS (2877) or 7-1-1 for the hearing impaired.
Learn more about SacRT GO paratransit service.
Keeping SacRT GO Eligibility and Information Up to Date
Please call SacRT's Accessible Services at 916-321-BUSS (2877), option #2 if there is a change in the following:
- Your address or telephone number.
- Your emergency contact's name or telephone number.
- The type of mobility device you are using, including the weight when occupied and measurements.
- Your physical or mental condition.
- Your need for a personal care attendant.
- Your need for subscription service.
When a person is certified as eligible for ADA paratransit service and does not use the service for 12 consecutive months, they are considered an “inactive” customer, and the file is “archived.” If a reservationist informs you that you are an inactive customer, you will be asked to contact SacRT’s Accessible Services at 916-321-2877 (BUSS) for further information.
SacRT GO Visitor Eligibility
Documentation Requirements
Visitors who present documentation that they have been ADA paratransit certified in the jurisdiction in which they reside, shall be provided ADA paratransit service in SacRT’s service area. Visitors that are unable to present ADA paratransit eligibility documentation will be required to provide proof of place of residence and, if the visitor’s disability is not apparent, of their disability.
At the time of making your trip request, let the reservationist know that you are visiting from another area and include which ADA paratransit system you have been certified for, if applicable. If you require ADA paratransit service beyond the 21-day limit, you must become locally certified.
Service Period & Application Process
Short-Term Use: Eligible visitors can use the service for up to 21 calendar days each year.
Extended Stay: For stays beyond 21 calendar days each year, visitors need to apply for continued access to SacRT’s ADA paratransit services.
For more information on Visitor Status with SacRT call 916-321-BUSS (2877), choosing options 2 then 1.
Vehicle Accessibility
SacRT ensures vehicles are accessible for all mobility needs
with features like ramps/lifts and priority seating for a seamless journey.
Buses
SacRT buses are designed with accessibility in mind, featuring low floors, ramps, and kneeling capabilities to accommodate passengers with mobility devices or mobility-related issues.
Mobility Device Securement
Onboard Assistance
Operators can help assist with the use of ramps, lifts, wheelchair securement, fare transactions, boarding, exiting, and navigating obstructions.
Safety First for Scooter Users
Safety Compliance
Passengers unwilling to permit securement of their mobility device may be denied service.
Priority Seating
Stop & Route Announcements
Light Rail Vehicles
fully accessible with ramps or lifts.
Boarding on Low-Floor Trains
Riders using mobility devices or unable to step into the train from the platform into the train, should deploy the ramp available at the two middle doors on the low-floor trains.
Boarding on High-Floor Trains
Riders using mobility devices, or are unable to climb stairs, need to board the train using the mini-high ramp. Approach the boarding ramp and wait behind the safety strip until the train arrives and the operator deploys the boarding ramp.
Safety Compliance
Passengers unwilling to comply with the securement policy may be denied service.
Priority Seating Area
Priority seating area is reserved for individuals with disabilities and seniors, as required by law.
Stop & Route Announcements
Service Animals
public transportation service and facilities with ease and comfort. Service animals provide important assistance to individuals
with disabilities and are welcome at SacRT facilities and on board SacRT buses, light rail vehicles, paratransit and SmaRT Ride.
What is a service animal?
- A service animal is a guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability. An individual may have more than one service animal.
- A service animal must always be under the control of the handler. A service animal must be harnessed, leashed, or tethered unless these devices interfere with the service animal's work or the person's disability prevents use of these devices. In that case, the person must use voice, signal, or other effective means to maintain control of the animal.
- A SacRT representative may ask (1) if the animal is a service animal required because of disability and (2) what task the animal has been trained to perform. However, a service animal requires no special tag, identification, certification, papers, harness, vest, cape, or pass.
- SacRT may refuse to transport service animals that are deemed to pose a direct threat to the health or safety of drivers or other riders, create a seriously disruptive atmosphere, or are otherwise not under a passenger’s control. An individual is not denied access if their service animal is denied access.
SacRT Policy
Animals posing a safety risk or not under control may be denied transport, without affecting the individual’s access. See SacRT’s Ordinance Prohibiting Specific Acts Committed In or On SacRT Vehicles or Facilities for more information.
Examples of specific work or tasks that service animals are trained to perform:
- Guiding individuals with visual impairments.
- Providing minimal protection or rescue work.
- Fetching dropped items for an individual with a disability.
- Reminding individuals with depression or other psychiatric conditions to take their medication.
- Alerting individuals who are hard of hearing or deaf to intruders or sounds.
- Pulling a wheelchair.
- Alerting individuals with seizure disorders to an oncoming seizure, or responding to a seizure.
- Sensing an anxiety attack is about to happen and taking specific action to help avoid or lessen the impact of the attack (commonly known as a “psychiatric service animal”).
What is not a service animal?
- Pets are not service animals.
- Emotional support, therapy, comfort, and companion animals are not service animals. “Emotional support, therapy, comfort, and companion animals” refer to when an animal’s only function is to provide emotional support or comfort just by being with a person. Such animals do not qualify as service animals under the ADA because they have not been trained to perform a specific job or task.
Non-Service Animals are Allowed If They Are:
- Enclosed in a secure cage or carrier on the lap.
- Not disruptive or pose a risk to others.
Penalties
Mobility Advisory Council
Website Accessibility
If you have a disability and the format of any material on our website interferes with your ability to access some information contained on our site, please email to webmaster@sacrt.com. The webmaster will refer your request to the appropriate Department or program for assistance. To enable us to respond in a manner that will be of most help to you, please indicate the nature of the accessibility need, your preferred format (electronic format, large print, etc.) the web address of the requested material, and your full contact information so we can reach you if questions arise while fulfilling your request.